DailyDirect – Refund Policy

Last updated: November 2025

Thank you for shopping with DailyDirect. We aim to provide the best quality products and a smooth shopping experience. This Refund Policy explains when and how refunds are issued for orders placed through the DailyDirect app or website.

1. Eligibility for Refunds

You may request a refund for the following reasons:

• Damaged or defective products
   
• Wrong item delivered
   
• Expired or spoiled products
   
• Missing items in the order
   
• Order canceled by DailyDirect due to stock or delivery issues
   

Refunds are processed only after verification of the issue and supporting evidence (photos/videos) when required.

2. Non-Refundable Items

Certain items are not eligible for refunds unless they are delivered damaged or incorrect:

• Fresh fruits & vegetables
   
• Meat, fish, and dairy products
   
• Frozen items
   
• Products with tampered packaging after delivery
   

Refunds are not issued for:

• Customer dislike of taste or preference
   
• Incorrect delivery address provided by the customer
   

3. Refund Process

To request a refund, you must contact us within 24 hours of delivery via:

• In-app support
   
• Customer care email
   
• Phone support
   

You may be asked to provide:

• Order ID
   
• Photo or video proof
   
• Description of the issue
   

Once the issue is reviewed and approved, the refund will be initiated.

4. Refund Methods

Refunds will be credited using the original payment method whenever possible:

4.1 Online Payments (UPI, Card, Wallets)

Refunds are processed back to the original source and may take 3–7 business days.

4.2 Cash on Delivery (COD)

Refunds for COD orders will be credited to:

• Your bank account, or
   
• Your DailyDirect wallet (if available)
   

4.3 DailyDirect Wallet Refunds

Refunds to wallet are usually instant and can be used for future purchases.

5. Order Cancellations & Refunds

5.1 Customer-Initiated Cancellation

• Orders can be canceled only before they are processed.
   
• Once packed or dispatched, cancellations may not be allowed.
   

5.2 DailyDirect-Initiated Cancellation

We may cancel the order due to:

• Out-of-stock items
   
• Delivery issues
   
• Payment failure
   

In such cases, a full refund will be issued.

6. Replacement Policy

Where eligible, DailyDirect may offer replacement instead of refunds if:

• The product is damaged
   
• Wrong product is delivered
   
• The product is defective
   

Replacement is subject to stock availability.

7. Contact Us

For refund or replacement assistance, reach out to us:

DailyDirect Customer Support
Email: support@dailydirect.com
Phone: +91-9391430911

We value your trust and aim to resolve all refund-related issues quickly and fairly.